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Mutuals Society Portal

Accessibility statement

This accessibility statement applies to

This website is run by the Financial Conduct Authority (FCA). We want as many registered mutual societies as possible to be able to use this website.

How accessible this website is

This application is validated using the AXE tool for key pages.

We know some parts of this website are not fully accessible:

  • The colour of some elements is less than the required contrast ratio.
  • Some of our Form elements are not fully accessible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us on 0800 111 6768 (Freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad. You can also email us at

How to report the issue to the FCA, please tell us:

  • your name, email address and a telephone number if you wish to provide one
  • the accessibility tool name, its version details and browser details
  • the page URL or name
  • the functionality that you are not able to access
  • a detailed description of the issue

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public-Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public-Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (“WCAG”), due to the non-compliances listed below.

Validation has been only been carried out for key pages, and this statement is prepared based on observation using the AXE tool.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Colour Contrast

The colour of some elements is less than the required contrast ratio. This fails WCAG 2.1 success criterion 1.4.3 (Contrast Minimum). We plan to fix this by March 2021.

  • Form Elements

Some of the form elements do not have a label, this fails WCAG 2.1 success criterion 3.3.2 (Labels or Instructions). We plan to fix this by March 2021.

Disproportionate burden

Navigation and accessing information:

The PDFs on this site provide a public record of decisions. The PDFs are generated by the FCA using information provided to us by mutual societies directly. It would be a disproportionate burden to fix these PDFs. The PDFs are not fully accessible, so people using a screen reader cannot fully access the information.

Content that’s not within the scope of the accessibility regulations

Not Applicable.

What we’re doing to improve accessibility

We plan to fix the identified issues in the timescales specified and continue to test for and fix any non-accessible content.

Preparation of this accessibility statement

This statement was prepared and first published on 23 September 2020 It was last reviewed in September 2020.

 This website was last tested in September 2020. The test was carried out by the FCA.

We tested our main website platform using Google Chrome 83.